General Information
(Including delivery and payment information)

By placing an order with Allegation Brighton you acknowledge the following Terms of Service and agree to be bound by them.

 

Pricing

Allegation Brighton reserves the right to change prices and to do so without notice. Prices charged will be those in place at time of confirmation of order. All previous deals and promotions will end upon publication on the current website. Special offers are subject to availability and may be withdrawn at any time.

 

Delivery

Orders may be delivered using a standard or recorded delivery service (Royal Mail or courier).  Orders for goods purchased through our web shop will be delivered using the method selected at checkout.   Tracking numbers, where applicable, will be emailed to you once available to us and we request that queries regarding your actual delivery be directed at the appropriate carrier from this point as we are not in a position to track deliveries beyond the information provided via the tracking number.

You agree to pay for any costs in relation to re-delivery should you be unavailable to accept the delivery and your parcel is subsequently returned to ourselves.

Allegation Brighton operates and delivers within the UK.

 

Wall Art

Unless otherwise stated on our web shop, all our wall art is shipped ready-framed.  A choice of frame colour may be offered at time of purchase via the options available in the web shop. 

Delivery of our wall art is via a tracked delivery method such as ParcelForce or similar courier service.

Numbered editions such as First Edition or Limited editions are numbered in the order in which they are sold – we are not able to offer you a specific edition number.  A certificate of authenticity will be sent along with your order.

All artworks are produced to order – please allow 3-4 weeks for delivery.

 

Clothing or wearable items

All sizing information is taken from the garment manufacturers specification data.

We do not generally hold stock of products and as such all our items are produced to order – please allow up to 2 weeks for production and delivery.

We may be able to customise your garment order in terms of thread colours used – please add a note at time of order or enquire to welcome@allegationbrighton.com for further details.

 

Washing Instructions – clothing goods

Care and washing instruction labels from the manufacturer are left on all garments and should be adhered to in order to prolong the life and look of the garment. 

 

Payment

Payment must be made in full (cleared funds) before production of your order can commence.  In paying, you are agreeing to the details of your order as per the web shop listing including artwork, garment specification and estimated turnaround time.

 

Returns Policy

Non-customised items may be returned for a refund of the item cost within 14 days of delivery. The cost of returning the item must be borne by the customer.

Please contact us to arrange a return in good time and allow 10 working days for a credit to be applied to your account.

We are unable to accept returns for items that have been customised unless we have made a mistake with the order or the items are found to be faulty. Please note that we will not accept responsibility for any errors if they were present in the approval sheet and not alerted to us by the customer prior to production.

 

Your Consumer Right Of Return & Refund

This clause only applies if you are a consumer.

If you are a consumer, you have a legal right to cancel your order under the Consumer Protection (Distance Selling) Regulations 2000. During the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the order and receive a refund. However, this cancellation right does not apply in the case of custom-made products, products made to your specification or clearly personalised.

 

Your right to cancel starts from the date we send you a dispatch notification. If the products have already been delivered to you, you have a period of 14 days in which you may cancel, starting from the day after the day you receive the products.  You will then need to return the goods to us within a further 14 days.  Once we have received to goods we will process a refund within the following 14 days.

To cancel an order, please contact us via e-mail at welcome@allegationbrighton.com  

If you have returned the products to us because they are faulty or misdescribed, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable postage costs you incur in returning the item to us.

Unless the products are faulty or not as described you will be responsible for the cost of returning the products to us or, if relevant, the cost of us collecting the products from you.

​

Liability

In any event the liability of Allegation Brighton is restricted to the invoice price of the goods involved. E&OE where incorrect garment information or pricing is displayed.

 

Force Majeure

Allegation Brighton is not liable in any way for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered that is caused by any event or circumstance beyond its control.

​